# Refund Policy

**Version:** 1.0.0
**Effective Date:** May 1, 2026
**Last Updated:** April 30, 2026

## 7-day money-back on subscriptions

If you subscribe to **Maker** or **Studio** and decide it's not for
you, email us at **team@printemhuge.com** within 7 days of your first
payment. We'll cancel your subscription and refund you in full, no
questions asked.

After 7 days, subscriptions are non-refundable, but you can cancel at
any time from your billing settings. Your subscription remains active
through the end of your current billing period.

## Automatic refunds on job failures

If our system fails to produce a working output for a job — for
example, the worker crashes mid-process or returns a malformed file
— we automatically credit you back the credit it consumed. You'll
see a notice on your dashboard. No request needed.

## Credit packs

Credit packs are technically non-refundable. **However**, if you've
made a recent purchase and used few or no credits, email us at
**team@printemhuge.com** and we'll work with you on a case-by-case
basis — typically refunding the unused portion.

Credits **never expire**. Purchased credits are yours indefinitely,
even if you cancel a subscription, even if you take a break for
years.

## What we don't refund

- Subscriptions older than 7 days (cancel from settings instead —
  your subscription remains active until period end, no further
  charges).
- Credit packs you've fully consumed.
- Cases where you used the Service successfully but were not
  satisfied with your physical print outcome. Per our [Terms of
  Service §7](/legal/terms), the variability of physical 3D
  printing — your printer, your settings, your filament, your
  conditions — is yours to manage; we ship computational geometry,
  not printed parts.

## How to request a refund

Email **team@printemhuge.com** with:

- The email address on your account
- The approximate date of the charge
- A brief reason (helps us improve)

We respond within 1 business day. Refunds are issued via Stripe and
typically appear on your statement within 5–10 business days,
depending on your card issuer.

## Before you dispute a charge

We're a small team, and we'd much rather work with you on a refund
than have you go through the chargeback process — that path is
slower for both of us, and we're happy to handle reasonable refund
requests by email.

If you have a concern about a charge, please email us first.

## Contact

**team@printemhuge.com**