Refund Policy
Refund Policy
Version: 1.0.0 Effective Date: May 1, 2026 Last Updated: April 30, 2026
7-day money-back on subscriptions
If you subscribe to Maker or Studio and decide it's not for you, email us at [email protected] within 7 days of your first payment. We'll cancel your subscription and refund you in full, no questions asked.
After 7 days, subscriptions are non-refundable, but you can cancel at any time from your billing settings. Your subscription remains active through the end of your current billing period.
Automatic refunds on job failures
If our system fails to produce a working output for a job — for example, the worker crashes mid-process or returns a malformed file — we automatically credit you back the credit it consumed. You'll see a notice on your dashboard. No request needed.
Credit packs
Credit packs are technically non-refundable. However, if you've made a recent purchase and used few or no credits, email us at [email protected] and we'll work with you on a case-by-case basis — typically refunding the unused portion.
Credits never expire. Purchased credits are yours indefinitely, even if you cancel a subscription, even if you take a break for years.
What we don't refund
- Subscriptions older than 7 days (cancel from settings instead — your subscription remains active until period end, no further charges).
- Credit packs you've fully consumed.
- Cases where you used the Service successfully but were not satisfied with your physical print outcome. Per our Terms of Service §7, the variability of physical 3D printing — your printer, your settings, your filament, your conditions — is yours to manage; we ship computational geometry, not printed parts.
How to request a refund
Email [email protected] with:
- The email address on your account
- The approximate date of the charge
- A brief reason (helps us improve)
We respond within 1 business day. Refunds are issued via Stripe and typically appear on your statement within 5–10 business days, depending on your card issuer.
Before you dispute a charge
We're a small team, and we'd much rather work with you on a refund than have you go through the chargeback process — that path is slower for both of us, and we're happy to handle reasonable refund requests by email.
If you have a concern about a charge, please email us first.